Refund policy

 

Order change & cancellation

An order may be changed or cancelled at any time before the pre-order cut-off (12pm on the Thursday before market day) for a full refund to the original payment method. Once the cut-off date has passed, the order is confirmed for production and can no longer be changed or cancelled.

If Pépite Rose needs to change or cancel a confirmed order (for example, due to a production or supply issue), we will notify the customer as soon as possible and offer a full refund or a suitable substitute.

Collection at markets

Pre-orders can be collected during the market trading hours on the specified pick-up date. Reserving the order for collection means it isn't available for sale to other customers during that time, and by the end of trading, unsold or uncollected stock can no longer be resold. For this reason, we're unable to provide a refund for orders not collected within the pick-up window.

Market cancellation due to an unforeseen event

If Pépite Rose must cancel a market due to unforeseen circumstances (such as weather, venue issues, or illness), the customer will be offered the choice of a full refund or a credit valid for 3 years.

Order or quality issues

If there is a genuine problem with an order — such as an incorrect, damaged, or missing item — please let us know as soon as possible. As our production is tied to specific dates, Pépite Rose will agree a fix with the customer (replacement, credit, or refund) within a reasonable time, which may mean, for instance, resolution at the next available market date.

Customer rights

Nothing in this policy limits or excludes the customer’s rights under the Australian Consumer Law.

 

For any questions about an order, please email contact@pepiterose.com.